July 9, 2026
The five system questions I ask at the start of every engagement
A consulting diagnostic showing the five operating-system questions that reveal how decisions, quality, blockers, recurring failures, and success criteria really move.
Insights archive, page 5
July 8, 2026
AI doesn't fail because it's bad at your industry
An implementation-facing argument that many AI failures come from missing organisational orientation, not weak industry knowledge.
July 8, 2026
Why regulation might be the best design brief a fintech product team ever gets
A fintech product essay on treating regulation as a precise design brief rather than a late-stage compliance obstacle.
July 8, 2026
The town hall that never happened
A redacted case reflection on why high-stakes resident programmes need communication architecture, not generic FAQ documents.
July 7, 2026
Operators and users are different people with different needs
A product strategy note on why B2B and operational products fail when they design for the buyer while ignoring the operator and the end user.
July 7, 2026
The coordination tax shows up before the team notices it
A practical essay on coordination tax, lost decision state, and why workflow-heavy UAE startups slow down before the cost is named.