Your UX is either building trust or breaking it
-
Moe Hachem
- April 2, 2025

Your UX is either building trust or breaking it
Most people think of UX as screens, flows, and Figma files.
But what’s UX without legal and risk thinking?
That’s a lawsuit waiting to happen.
In today’s digital marketplace, trust is everything.
And trust doesn’t just come from beautiful interfaces.
It comes from integrity baked into the experience.
That’s where UX and legal risk have to intersect.
Because if your UX is ignoring compliance?
You’re not designing an experience-you’re designing a liability.
Here’s where companies get burned:
- Market risk: If your product feels shady or confusing, users bounce. No one trusts a sketchy experience.
- Operational risk: Skip GDPR, ADA, or data-handling regulations? You’re one audit away from a 7-figure fine.
- Brand risk: One public mistake. One dark pattern. One unclear privacy setting. That’s all it takes for trust to vanish.
Once trust is broken? It’s expensive to rebuild.
If you’re in UX, product, or growth
You need to think like a legal risk manager too.
The real competitive edge isn’t just seamless experiences.
It’s seamless experiences with bulletproof trust built in.
And if you’re in leadership
You need people on your team who understand this intersection.
Because that’s where durable, trustworthy businesses are being built.